Swipe this way
You know you’ve overlooked basic design research when your customer can improve your product in a few seconds using a pen and some tape. This is the case with these three payment terminals. The design usually includes a discreet symbol to indicate which way the card should go through the slot, an interaction that occurs [...]
UX research. Making every minute count
Facilitating ‘face to face’ interviews with your clients’ customers is central to UX research. It’s also one of the most difficult of all UX skills to develop. Valuable insights can be generated and captured during each session but you’re often having to cover a lot of ground in the time allocated. After hundreds of these [...]
Full Code Press. 24 hrs to build a great web experience
Next week I’ll be part of an NZ team competing in Sydney against the Aussies to build a website for a charity at CeBIT’09 We’ll have just 24 hours from initial briefing to completion so we’ll cover the full journey from paper through to pixels, against the clock. My role as User Experience guy is [...]
Those who adapt, survive.
When it comes to adapting, we Kiwis are experts. Our ‘Number 8 wire’ attitude sees us modify, improve and invent products out of necessity, or just to ‘make do’. This Wellington cyclist shows Kiwis are not afraid of some prototyping to find a solution, and stay safe on the road. Businesses wanting to survive in [...]