Posted on | April 5, 2012
Often I’m approached by Kiwis wanting to make a sideways leap into UX and always try to help out.
The UX job market has become a lolly scramble, with dozens of mysterious job titles and areas to specialise in.
Who wants to be a designer?, when you could be a MULTI-CHANNEL CUSTOMER EXPERIENCE ARCHITECT …for heavens sake. (Job in London)
A while back, before UX became ‘the new black’, a brave usability company* in London hired me over candidates who must have looked waaaay better on paper. Following my instincts, I shut the doors on my design business to explore this new world.
It was sink-or-swim …at the deep end. I was the only person in the agency who didn’t have an MBA, masters or PHD in design, HCI, research or psychology.
The gamble paid off for both of us, and over the years I’ve always tried to mentor others. It feels good to help and usually takes a phone call to get a feeling for where the person is at – what they are excited by, so I can make my advice relevant to their situation.
Invariably people ask about studying, qualifications and their CV…
I’m clearly biased towards experience and ‘soft skills’ rather than qualifications and believe that people buy people, not a folio or CV – these should open the door for you, but it’s the story you tell once you’re in the room that matters.
You’ll need ‘case studies’ – examples of projects you can talk people through – explaining the process, the steps and logic behind it.
Try to cover these:
- What the challenge was?
- How you addressed it?
- What the outcome was and how it benefitted the business / customers?
And bonus points for these:
- What you learnt / would do differently next time?
- How you see yourself applying what you learnt to projects for their clients.
These project stories are a stage from which you sell the skills and experience you’ve gained…
…but the person you’re talking to will see past the methods and techniques to ask themselves this question:
“Am I comfortable to put this person in front of our most valuable client?”
And if you’re lucky, this one too:
“Which project could I put this person on tomorrow and know they’ll be a good fit?”
Where you are at? …Where you want to be?
UX skills and activities run a spectrum from Research & Exploration at one end, to Design & Evaluation at the other. Do you want to be a generalist or a specialist? or a T-shaped person? Push the skills and aspects of yourself which you’d like to build on, but express the areas you’d like to move into;
If you want to do interaction design, cranking out page layouts then your CV / Folio should show that you can do this.
If you’re more interested in researching customer behaviour, improving customer experience, understanding the flow of a customer through a system, then your CV / Folio should have some sort of example of the process – this might be a journey map or photos taken when you were in the depths of your process.
I sometimes point people to this excellent set of slides…
…Assembled by a guy who has recruited dozens of UX practitioners from across the spectrum into agency roles or as freelancers.
If you’re well into your career and have anything to add, know of any courses or study options, please add them to the comments below, or mail me and I’ll add them to this list.